Aged care environments demand buildings that are safe, reliable, and easy to manage over the long term. From residential care homes and retirement living communities through to specialist dementia and assisted living facilities, every building system must support the daily needs of residents, carers, operators, and maintenance teams.
Clear and well-structured technical documentation for aged care plays an important role in helping these facilities operate efficiently after handover. Accurate O&M Manuals and asset information assist facilities teams in maintaining critical systems, managing compliance obligations, and reducing operational disruptions in environments where continuity of care is essential.
Dewick & Associates works alongside builders, contractors, project managers, and project stakeholders to deliver organised, compliant technical documentation tailored to the unique operational requirements of the aged care sector.
Projects We’ve Delivered
Montefiore Aged Care Blocks E and F, Sydney, NSW, Australia
Montefiore is a premier Australian aged care provider offering residential care, dementia support and community services across its Sydney campuses. The Blocks E and F development expanded its residential accommodation with 79 premium Independent Living Units and shared function, cinema and kitchen facilities across multi-storey buildings nestled within the campus landscaped gardens.
Dewick & Associates was engaged by the hydraulic contractor to compile the Hydraulic Services O&M Manuals and deliver them directly through the Web FM facilities management platform. Documentation covered hot and cold water services, sanitary drainage, tempered water systems and legionella management guidance specific to an aged care environment. By structuring the asset data for direct integration into Montefiore’s day-to-day management system, the facilities
team received handover information they could access and act on immediately within the platform they already operate.
Services: O&M Manuals · Web FM Digital Delivery · Hydraulic Services Documentation. View Case Study →
Southern Cross Care Labrina- Adelaide, South Australia, Australia
Southern Cross Care is one of South Australia’s leading not-for-profit aged care providers. Dewick & Associates delivered structured technical documentation supporting the operational handover of the Labrina residential aged care facility in Adelaide, ensuring the facilities team received clear, well-organised building services documentation at practical completion.
Services: O&M Manuals · Building Handover Documentation. View Case Study →
Anne and Eric Smorgon Active Living Centre, Melbourne, Victoria, Australia
The Anne and Eric Smorgon Active Living Centre is a modern Melbourne aged care facility supporting residents across daily living, recreation and wellness activities. Dewick & Associates delivered technical documentation covering the broad range of building services systems within the centre, providing the facilities team with the asset information and maintenance guidance needed to operate the building effectively from day one.
Services: Mechanical Commissioning Plan · Mechanical Services O&M Manual. View Case Study →
Sundew Court Retirement Village, London, United Kingdom
Dewick & Associates delivered structured documentation for this retirement village development, ensuring the facilities team received clear, well-organised handover information for the building services systems supporting resident comfort and safety within an independently managed retirement living community.
Services: Building Handover Manual · Building User Guide · Health & Safety File · Regulation 38 Fire Safety Information File. View Case Study →
Yarnley House Care Home, Ringwood, Hampshire, United Kingdom
Yarnley House Care Home sits within the New Forest National Park and provides 24-hour accommodation and support across Residential Care, Dementia Care, Nursing Care and Respite Care. The 72 en-suite bedroom facility offers high-end dining, a café, a cinema room and entertainment suite, a hair salon and spa.
Dewick & Associates was engaged by MJD Mechanical & Electrical Services to deliver a coordinated set of three documents. The Mechanical O&M Manuals fully detail the installation and operation and maintenance requirements for the building’s mechanical systems. The BSRIA Building User Guide was written in plain language for care home staff, focusing on the day-to-day decisions non-technical occupants actually face. The CIBSE TM31 Logbook captures the design intent, key energy targets and a structured record of building performance over the life of the home.
Services: Mechanical O&M Manuals · BSRIA Building User Guide · CIBSE TM31 Logbook. View Case Study →
Aspiring Enliven Care Centre — Stages 2 and 3, Wanaka, Otago, New Zealand
The Aspiring Enliven Care Centre is a purpose-built aged care facility in Wanaka, Otago. Dewick & Associates delivered technical documentation for Stages 2 and 3 of the development, providing the on-site facilities team with clear, accurate asset documentation for the building services systems supporting residents in this regional New Zealand setting.
Services: O&M Manuals · Care Facility Handover Documentation. View Case Study →
Managing Compliance Across Aged Care Environments
Aged care projects are governed by detailed building regulations, accessibility standards, fire safety requirements and operational compliance obligations. Documentation must not only satisfy construction and regulatory requirements, but also support the ongoing management of facilities that operate continuously and accommodate vulnerable occupants.
At Dewick & Associates, we understand the operational and regulatory requirements that shape aged care developments across the regions we support, ensuring documentation remains practical, compliant and aligned with building management needs.
Australia — NCC, Aged Care Act and Aged Care Quality Standards
Across Australia, aged care developments are delivered under the National Construction Code (NCC), state-based legislation, the Aged Care Act 1997 and the Aged Care Quality Standards, alongside sector-specific design requirements focused on accessibility, emergency management, infection control and resident safety.
These frameworks influence how building systems are installed, maintained and documented throughout the project lifecycle. Key documentation considerations in the Australian aged care context include:
- National Construction Code compliance across all building trades
- Aged Care Quality Standards, supporting accreditation and ongoing compliance obligations
- Infection control and water safety protocols, including legionella management in hot water systems
- Emergency management and evacuation planning documentation
- Accessibility requirements under the Disability (Access to Premises — Buildings) Standards
Canada — National Building Code and Provincial Occupancy Standards
Canadian aged care facilities operate within provincial adoptions of the National Building Code of Canada (NBC), which classifies these facilities under strict Group B, Division 3 (Care Occupancies) or Division 4 (Home-Type Care) standards.
Compliance documentation is heavily shaped by requirements designed for residents who may be incapable of self-preservation, including:
- Multi-zone smoke separation documentation across the facility
- Automatic sprinkler system records and fire suppression documentation
- Non-combustible material logs for structural and finishing elements
- Coordinated trade information across mechanical, electrical and life safety systems
Our experience working across Canadian provinces allows us to structure handover documentation in a way that supports both immediate compliance requirements and the ongoing operational management of the facility.
United Kingdom — Building Regulations, CQC and the Golden Thread
In the United Kingdom, aged care and care home developments must align with Building Regulations that govern specialised institutional care environments, dictating strict fire compartmentation, progressive horizontal evacuation paths and universal accessibility. Key compliance considerations include:
- Building Regulations Part B (fire safety) — compartmentation and evacuation route documentation
- Building Regulations Part M (accessibility) — access and use documentation
- CQC Regulation 15 — premises and equipment suitability, safety and ongoing maintenance
- The Golden Thread of building safety information under the Building Safety Act 2022 for higher-risk buildings
- NHS Health Building Note 08-02 — dementia-friendly environment guidance
- CIBSE TM31 Logbook requirements for energy monitoring and long-term performance management
- Care Inspectorate and CQC premises compliance documentation supporting rolling regulatory inspections
Why Partner with Dewick & Associates
Aged care facilities are long-term operational assets where building performance directly impacts resident comfort, staff efficiency and regulatory compliance. Reliable technical documentation requires more than assembling files at project completion, it demands an understanding of how facilities teams interact with building information daily.
Sector knowledge that shapes better documentation: Our team understands the specific systems found in aged care developments — nurse call infrastructure, medical gas services, tempered water systems and the particular maintenance and compliance obligations these systems carry. That understanding is reflected in how we structure and write the documentation, not just what we include.
Multi-trade coordination: We manage large volumes of technical information across multiple contractors and specialist trades, consolidating it into coherent, accurate documentation packages. This reduces the burden on the principal contractor and ensures nothing is missed across complex, multi-system developments.
Regional compliance expertise: Our team brings practical knowledge of the compliance frameworks that govern aged care developments in Australia, the United Kingdom and Canada, ensuring documentation meets both statutory requirements and the expectations of care regulators and accreditation bodies.
Consistent quality across all project scales: Established internal quality processes provide consistent outcomes across projects of varying scale and complexity, reducing handover pressure and giving project teams confidence in the documentation they deliver to their clients.
Our Documentation Services for Aged Care
O&M Manuals — Comprehensive operations and maintenance manuals covering all building services trades, structured for practical use by facilities managers and external maintenance contractors.
Building Handover Manuals — Coordinated handover documentation packages that consolidate project information into a clear, accessible format for the client’s facilities team at practical completion.
Building User Guides — Plain-language guides for care staff and non-technical occupants, based on BSRIA guidance and written for the day-to-day operation of building services.
CIBSE TM31 Logbooks — Energy monitoring logbooks that capture design intent and performance targets at handover, providing a structured record for ongoing compliance and performance management.
Commissioning Plans and Inspection Test Plans — Structured plans ensuring building services installations are completed, tested and documented to the required standard before handover.
Compliance Documentation — Regulation 38 Fire Safety Information Files, NCC Section J compliance, and other statutory documentation required at handover under Australian, UK and Canadian frameworks.
Regulation 38 Fire Safety Information Files — Statutory fire safety documentation required under UK Building Regulations for care home and residential developments.
Preventative Maintenance Records — Organised maintenance records and asset registers that give facilities teams a reliable foundation for managing building systems throughout the operational life of the facility.
