Sundew Court is a premium retirement living development located on Stafford Road in Newport, Shropshire. Delivered by Untold Living, the scheme provides a high-quality later-living environment comprising 61 rental apartments and 16 bungalows, supported by a range of integrated amenities including an on-site restaurant, bar, communal allotments, and 24/7 care provision.
Delivered by McPhillips Construction, the project required a structured and fully coordinated handover process to ensure safe occupation, regulatory compliance, and effective long-term facilities management.
To support project completion and operational readiness, Dewick & Associates was engaged by McPhillips to deliver a comprehensive suite of handover documentation, including the Building Handover Manual, Building User Guide, Health & Safety File, and Regulation 38 Fire Safety Information File
By Liana Ossai
Credit: The image has been generated by AI and depicts a retirement village in the UK.
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McPhillips Construction is a leading UK contractor delivering residential, retirement living, education, and public sector projects across the country. The company is experienced in delivering complex, multi-building developments that require careful coordination of construction quality, building services integration, and statutory compliance.
For Sundew Court, McPhillips was responsible for delivering a high-specification retirement village designed to meet the operational and safety requirements of a care-supported living environment. The scheme required a robust handover process to ensure all building systems and safety information were fully documented and suitable for long-term estate management.
Dewick & Associates was appointed to produce structured technical documentation to support regulatory compliance, operational readiness, and facilities management continuity.
Retirement living developments introduce a higher level of operational complexity than standard residential schemes due to the integration of independent living units, communal facilities, and care services within a single managed environment.
At Sundew Court, the handover process needed to ensure that all building systems and safety requirements were clearly defined, accessible, and suitable for both technical and non-technical users.
Key challenges included:
The documentation needed to support both statutory compliance and practical day-to-day operation of a complex retirement living environment.
Dewick & Associates developed a structured and coordinated suite of handover documentation tailored to the operational requirements of retirement living developments.
The scope of works included the preparation of comprehensive Building Handover Manuals, providing detailed operational documentation for all building systems. These manuals captured plant information, operating procedures, key system interfaces and the information required to support the ongoing management of the facility.
Detailed Maintenance Matrices were also developed, establishing structured maintenance schedules covering statutory obligations, planned preventative maintenance and manufacturer-recommended servicing requirements across the mechanical, electrical, hydraulic and fire services.
To support regulatory compliance, a complete Health & Safety File was compiled in accordance with the Construction (Design and Management) Regulations. This documentation consolidated as-built safety information, identified residual design risks and documented ongoing operational safety requirements for the completed facility.
A Regulation 38 Fire Safety Information Package was also prepared in line with UK Building Regulations. This provided the Responsible Person with the information necessary to manage fire safety systems effectively, undertake ongoing fire risk management and maintain compliance throughout the building’s operational life.
All documentation was produced in a consistent format to ensure clarity, usability, and long-term value for both facilities management teams and building operators.
Particular emphasis was placed on ensuring the information supported safe occupation for residents while enabling efficient management by facilities and care teams.
The completed handover documentation package provided McPhillips Construction and Untold Living with a fully coordinated and compliant information suite to support practical completion and operational mobilisation of Sundew Court.
The deliverables enabled:
For stakeholders, the documentation established a robust foundation for the safe, efficient, and long-term operation of Sundew Court as a premium later-living environment.
The content in this case study has been informed by project documentation and client communication provided to Dewick & Associates during and following the completion of the project. Where external sources have contributed to our understanding of relevant standards or industry practice, these are listed below.
Note: Some content in this case study draws on a combination of sources rather than direct quotation. Where this is the case, contributing sources are acknowledged above rather than cited inline.
Direct access to a dedicated Client Coordinator who oversees the process and ensures deadlines are met.
Technical authoring and compilation of a CDM Reg 2015 compliant H&S Files to detail:
Compliant with Building Regulations 2010, compilation of fire safety documentation to minimise fire spread, maintenance of safety systems and execute safe evacuation, including:
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